Terms of Service
Products: As crystals and stones are natural, each item is an individual and is subject to slight colour, shape and size variations and no two are exactly alike. We endeavour to represent all items listed on journei as accurately as possible. All sizing and descriptions are approximations.
Pictures: All colours and products shown on our website, advertisements and promotional material are reproduced as closely as possible. Journei retains authorship and copyright on all publications and product designs.
Payments: We accept PayPal, Cheque, Direct Deposit or Money Transfer. All goods must be paid for before being dispatched. We do not offer accounts.
Pricing: All prices are in Australian dollars ($AUD) and include GST but not postage and processing.
GST Tax: is a 10% tax charged on goods sold in Australia. International orders will not be charged GST.
Our aim is to ship your order within 2 business days of receipt of payment.
Australian Orders: Are shipped via Australia Post unless organised otherwise.
Shipping Amount: Your shipping options and total amount for shipping and handling will be advised before shipping.
International Orders: Shipping options and cost estimates will be advised before shipping. The customer is responsible for all customs, duties, taxes, and currency exchange costs if any, relating to their order.
Satisfaction Guarantee: We offer refunds on all items, except items that have been on sale.
Original Condition: All returns must be returned in original condition.
Returns: Although we will refund, initial shipping charges are non-refundable.
Return Authorisation: To return an item, please email us for an Authorisation Number. We will email you as soon as we receive your return and to let you know when your refund will be processed.
We reserve the right to cancel any order. If we cancel your order for any reason, you will receive a full refund. All orders must be prepaid, including prepayment of shipping before they are dispatched. If an item you order is sold out we will contact you before shipping to advise that it is out of stock.
If you have any questions, please contact us.